✅ TERMS FOR PARENTS & CARERS

(Users booking or browsing activities)

Club Hub UK – Parent & Carer Terms

Last updated: [28th January 2026]

These Terms apply to parents, carers and other users (“you”) who browse, search or book activities via Club Hub UK.

1. About Club Hub UK

Club Hub UK is operated by Hub Works Ltd, registered in England and Wales.

Club Hub UK is an online directory and marketplace that helps parents and carers discover children’s activities, clubs, classes, services and events.

We do not provide the activities listed.

2. How Club Hub UK Works

• Providers list their own activities and services

• Parents and carers contact or book Providers directly

• Any agreement is solely between you and the Provider

Club Hub UK is not a party to bookings, payments or disputes.

3. Choosing a Provider – Important Guidance

We encourage parents and carers to make informed decisions when choosing a Provider. We recommend that you:

• Check relevant qualifications, experience and training

• Ask about safeguarding and child protection policies

• Confirm appropriate public liability insurance

• Ask whether DBS checks are carried out, where applicable

• Read reviews, recognising these reflect individual experiences

• Speak directly with the Provider to ensure suitability for your child

Some Providers may be members of professional bodies such as the Children’s Activities Association (CAA), which promotes best practice in safeguarding, health and safety and professional standards. Membership can be a helpful indicator but is not a guarantee of suitability or safety.

4. Trust Badges, Logos and Awards

Some Providers may display badges or logos relating to:

• Professional memberships (e.g. CAA)

• Club Hub Awards (finalist, winner or nominee)

These are displayed for information only.

• They do not constitute endorsement or approval by Club Hub UK

• They do not guarantee quality, safety or suitability

• Club Hub UK does not independently verify memberships unless explicitly stated

Club Hub Awards recognise excellence at a specific point in time and do not represent ongoing monitoring.

5. Reviews and Ratings

Reviews reflect individual opinions and experiences and should not be relied upon as verification of qualifications, safeguarding or professional standards.

6. Limitation of Liability

To the fullest extent permitted by law:

• Club Hub UK is not responsible for the acts or omissions of Providers

• We are not liable for the quality, safety or delivery of activities

• We are not responsible for disputes, cancellations or injuries

Nothing limits liability for death or personal injury caused by negligence where liability cannot be excluded by law.

7. Privacy and Cookies

Your use of the Platform is subject to our Privacy Policy and Cookie Policy.

8. Governing Law

These Terms are governed by the laws of England and Wales.

9. Contact

📧 [email protected]

✅ PROVIDER TERMS & CONDITIONS

(For activity providers, clubs and businesses)

Club Hub UK – Provider Terms

Last updated: [28th January 2026]

These Terms apply to all businesses and individuals (“Providers”) who list activities, services, clubs or events on Club Hub UK.

1. About Club Hub UK

Club Hub UK is operated by Hub Works Ltd, registered in England and Wales.

2. Nature of the Platform

Club Hub UK is an advertising, directory and marketplace platform.

• We do not provide your services

• We do not act as your agent

• Any contract is between you and the parent or carer

3. Eligibility to List

By listing on Club Hub UK, you confirm that you:

• Are at least 18 years old

• Are legally entitled to operate your business in the UK

• Hold all required licences, permissions and qualifications

4. Provider Obligations

Providers are solely responsible for the services they provide and agree to:

4.1 Legal Compliance

• Comply with all applicable UK laws and regulations

• Follow safeguarding, child protection, equality and health & safety requirements

4.2 Insurance and Safeguarding

• Hold valid public liability insurance

• Maintain appropriate safeguarding procedures

• Ensure DBS checks are in place where legally required

4.3 Accuracy of Listings

• Ensure all information is accurate, lawful and up to date

• Promptly amend or remove inaccurate listings

4.4 Professional Conduct

• Act professionally, ethically and responsibly

• Communicate clearly with parents and carers

4.5 Content Responsibilities

• Only upload content you own or have permission to use

• Ensure content is appropriate for a family audience

5. Children’s Activities Association (CAA)

Club Hub UK strongly recommends Providers consider membership of the Children’s Activities Association (CAA) (https://www.childrensactivitiesassociation.co.uk/).

CAA membership is not mandatory unless explicitly stated and does not replace your legal obligations.

Club Hub UK does not independently verify CAA membership unless expressly stated.

6. Trust Badges, Logos and Awards

Providers may display badges or logos relating to:

• Professional memberships (including CAA)

• Club Hub Awards

You confirm that:

• All badges, logos and claims are accurate and current

• You have permission to display them

Display of badges:

• Does not imply endorsement by Club Hub UK

• Does not guarantee quality or safety

Club Hub UK may remove any badge or claim that is misleading, expired or unauthorised.

7. Fees, Payments and Subscriptions

• Fees are payable in advance

• Fees are non-refundable unless stated otherwise

• Failure to pay may result in suspension or removal of listings

8. Reviews

Providers must not manipulate or post false reviews. Club Hub UK reserves the right to moderate reviews.

9. Limitation of Liability

Club Hub UK is not responsible for:

• Bookings, payments or disputes

• Your service delivery or safeguarding compliance

• Losses arising from your failure to meet professional or legal standards

10. Indemnity

Providers agree to indemnify Club Hub UK against claims arising from:

• Breach of these Terms

• Misrepresentation

• Safeguarding or legal failures

11. Termination

Club Hub UK may suspend or terminate listings or accounts at any time if these Terms are breached.

12. Privacy and Data Protection

Providers must comply with UK GDPR and data protection law.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact

📧 [email protected]